Each project is assigned to a Project Lead who has overall responsibility to your project. An appointment setter lead is also assigned in the case where more than one appointment setter is required. They work together to ensure that your projects are proceeding in a manner that meets or exceeds your expectations. You will have access to both of these individuals whenever you feel a need.
In most cases, a backup appointment setter is assigned in case there is a need for additional calling due to increase in hours, illness or vacation.